Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 3 - 5 business days
  • North America : 2 - 4 weeks
  • Europe : 3 - 5 business days
  • Australia, New Zealand and Oceania : 2 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Sizing details

All necklace chains are measured in inches - 1 inch = 2.5cms
The sizes of particular charms and pendants is stated in the items listing

Custom and personalised orders

I am currently not taking on custom orders.
Many of the items in the store can be personalised - please see individual listing details for more info.
Please note that personalised items are exempt from returns / refunds unless they arrive damaged.

Gift wrapping and packaging

All items arrive carefully wrapped and placed in a small box so that your order is protected during transit.

The box is left unwrapped so that you can add your own wrapping paper to give the item as a gift.

There is a Birthday Box upgrade available here - http://etsy.me/2jwxd9d this includes birthday confetti, a small bag of sweets, a balloon and a party whistle.

I'm more than happy to include a note to the person you are buying for.

Care instructions

All orders will arrive with care instructions.
Hand drawn items should be kept out of direct sunlight and should be kept away from water, perfume and body sprays.
Necklaces are sent with cleaning cloths to maintain the chains they come on.

I need my order by a certain date.

If you require your order for a certain date - a birthday, wedding, anniversary etc please contact me prior to ordering so I can let you know if this is possible.
For most items - like the ready made ones this shouldn't be a problem, but in the case of an item that is made to order, please bear in mind each one can take 3-5 days to make and then the relevant shipping times.

Legal imprint